How to Listen So That People Will Talk

People often assume that listening is easy yet it's the least understood communication skill as well as the most used. We spend 9 per cent of our time writing 16 per cent reading 35 per cent talking and 40 per cent listening yet many of us make little effort to learn or develop listening skills. Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view - yours and others'; communication techniques and rules; difference between hearing and listening; establishing rapport and setting boundaries; body language; how to respond with and without words; taking risks and expressing feelings; and giving feedback.>