Dealing With Difficult People (Hbr Emotional Intelligence)

At the heart of dealing with difficult people is handling their--and your
own--emotions. How do you stay calm in a tough conversation? How do you stay
unruffled in the face of passive-aggressive comments? And how do you know if you're
difficult to work with?
This book explains the research behind our emotional response to awful colleagues
and shows how to build the empathy and resilience to make those relationships more
productive.
Books in this series are based on the work of experts including:
Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or
Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly
Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony
Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a
Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's
Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks
Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R.
Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the
human side of professional life from the pages of Harvard Business Review. Each book
in the series offers proven research showing how our emotions impact our work lives,
practical advice for managing difficult people and situations and inspiring essays on
what it means to tend to our emotional well-being at work. Uplifting and practical,
these books describe the social skills that are critical for ambitious professionals to
master.