Bad Services
Bad Services
Author : Lou Downe
Publisher : BIS
In Bad Services, Lou Downe examines why poor systems and frustrating customer experiences persist. Packed with practical insights and real-world examples, this engaging book is essential for leaders, designers, and...
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9789063697211
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In Bad Services, Lou Downe examines why poor systems and frustrating customer experiences persist. Packed with practical insights and real-world examples, this engaging book is essential for leaders, designers, and businesses seeking better service solutions.