How to Cancel an or Replace Order

 

-          oxfordbookstore.com unconditionally guarantees all products.

-          If you are not completely satisfied with your purchase, the customer is advised to notify us by mail at feedback@apeejaygroup.com within 3 working days after receiving the order.

-          You may return it to us in its original condition within 7 working days of receipt of your order.

-          Only defective/incorrect items will be replaced with new.

-          If the return is due to an error we have made, we will gladly refund the shipping expense through oxfordbookstore.com Gift Certificate.

-          You can also cancel the order before its dispatched through logging in to the site and send a cancellation request.

 

You can cancel an order by two methods:-

Cancel through website OR Cancel by an email.

Website: You can login to the website and see the My Orders section. In this section you can place your cancellation request. Please note that these are just requests and the decision to cancel lies solely with us. You can also do a partial cancellation or update your order from this section. You can request for a cancellation before an item is shipped:

Email: If you wish to email then write to oxfordmail@apeejaygroup.com your cancellation order to us, take care not to miss out on any of the following - your name, your email id, order confirmation number, if available, details of the item ordered (including title, author, etc.). You can also mention your requirement to increase or reduce the quantity. You can request for a cancellation before an item is shipped:

 

Refund Policy

 

Shopping is safe and secure at oxfordbookstore.com. All credit card/net banking/debit card etc.  transactions on oxfordbookstore.com take place through secured Payment Gateway.

For the orders cancelled we will initiate refund through the payment gateway immediately. The actual refund to your account will depend ultimately on your bank which can take up to 10 – 15 days.

We will refund the entire amount including the cost of shipping.

If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days (as per individual bank policy)

 

oxfordbookstore.com unconditionally guarantees all products. If you are not completely satisfied with your purchase, the customer is advised to notify us by mail at feedback@apeejaygroup.com within 3 working days and you may return it to us in its original condition within 7 working days of receipt of your order. Only defective/incorrect items will be replaced with new. If the return is due to an error we have made, we will gladly refund including the cost of returning the order.

 

Return Policy

 

Repack the item in the original packing and return to the following address:

Customer Accounts
oxfordbookstore.com
Apeejay House
15 Park Street
Kolkata (Calcutta) 700 016
India

 

If There Is Any Further Query You Can Contact Us at the Given Address or E-Mail

 

Email: feedback@apeejaygroup.com

Phone: From Within India 033 4403 5706 From Overseas +91.33. 44035706

 

oxfordbookstore.com
Apeejay House
15 Park Street
Kolkata (Calcutta) 700 016


Privacy Policy

Privacy policy

This is the privacy policy ("Privacy Policy") for online website of Apeejay Oxford Bookstores Private Limited and explains when and how your personal information is collected, used, disclosed and protected. oxfordbookstore.com is owned by Apeejay Oxford Bookstores Private Limited. This Privacy Policy is a part of the Apeejay Oxford Bookstores Private Limited Terms and Conditions of Use and governs your use of and purchase from these sites. We recognize your need to control personal information you share with us. Apeejay Oxford Bookstores Private Limited is committed to respecting your privacy.

 

Use of Your Information

You are free to browse through Apeejay Oxford Bookstores Private Limited to learn more about our products without providing any information about yourself. However, if you decide to make a purchase and/or register with Apeejay Oxford Bookstores Private Limited, we will ask you to provide certain information. The information you provide will be used to process your purchase and/or registration. Customers who register are also required to select a password. It is your responsibility to maintain the secrecy of your password(s) and/or account information. In case you supply your credit card information, such information will only be used to complete your purchase.

 

In addition to completing your purchase and/or registration, the information you provide will be used to support your customer relationship with Apeejay Oxford Bookstores Private Limited. For instance, the information may be used to provide customer support to you in the form of additional information about our new or existing products and product upgrades, special offers, and/or services available from Apeejay Oxford Bookstores Private Limited; the information may also be used to otherwise enhance your experience on Apeejay Oxford Bookstores Private Limited. Apeejay Oxford Bookstores Private Limited may share your information, which may include personally identifiable information, with third parties: (1) who perform functions, as our agent or contractor, including, but not limited to, analyzing data, providing marketing assistance, providing customer service, processing orders, etc.; (2) to comply with the law, applicable regulations, court orders or subpoenas, to enforce our Terms and Conditions of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (3) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); or (4) as otherwise described in this Privacy Policy. Apeejay Oxford Bookstores Private Limited’ agents and contractors who have access to your personally identifiable information in connection with the above described activities are required to keep the information confidential and not to use it for any purpose other than to carry out the services they are performing for Apeejay Oxford Bookstores Private Limited. Further, subject to your prior approval (as set forth in the section herein entitled “Opt Out”), Apeejay Oxford Bookstores Private Limited may share your information, including personally identifiable information, with third parties, whereby the third parties may use your information for their own activities, including, but not limited to, market research, marketing and/or sales of product.

 

Updating this Policy

Apeejay Oxford Bookstores Private Limited may revise or update this Privacy Policy as we change or add new services or develop better ways to serve our customers. Please review our Privacy Policy for updates periodically. When we make a change we will post a new effective date on the Privacy Policy.

 

Privacy Notice

Your privacy is important to Apeejay Oxford Bookstores Private Limited. We want you to feel comfortable when you access our site. Please refer to Apeejay Oxford Bookstores Private Limited’ Privacy Policy that explains your rights and responsibilities with respect to the information disclosed on this site

 

 

Terms & Conditions

Apeejay Oxford Bookstores Private Limited provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any Apeejay Oxford Bookstores Private Limited  service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. Apeejay Oxford Bookstores Private Limited reserves the right to change this Site and these terms and conditions at any time. Apeejay Oxford Bookstores Private Limited retains the right to deny access to anyone who we believe has violated any of these Terms of Use. If you are under 18, you may use Apeejay Oxford Bookstores Private Limite  only with involvement of a parent or guardian. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING Contents Posted on Site You are responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (collectively, "Content"). Such Content will become the property of Apeejay Oxford Bookstores Private Limited  throughout the universe. Apeejay Oxford Bookstores Private Limited  shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Content you provide. You agree that any Content you post may be used by Apeejay Oxford Bookstores Private Limited , consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and you are not entitled to any payment or other compensation for such use. Rules of Conduct On Site a) You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. b) Apeejay Oxford Bookstores Private Limited  may review, edit, reject, refuse to post and/or delete any Content that in the sole judgment of Apeejay Oxford Bookstores Private Limited  violate these Terms of Use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of another person. c) Any information provided by you on this site shall not be misleading in any way. d) You may not post or transmit Content, (even if made in a joking, sarcastic or unintended manner), if it in any way: • is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, • paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; • harasses or advocates harassment of another person; • promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; • infringes upon or violates any third party's rights [(including, but not limited to, intellectual property rights, rights of • privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone • number) or rights of publicity]; • promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below • for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer • programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or • providing pirated music or links to pirated music files; • contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another • accessible page); • provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal • information from anyone; • provides instructional information about illegal activities such as making or buying illegal weapons, violating • someone's privacy, or providing or creating computer viruses • contains video, photographs, or images of another person age 18 or older without his or her express written consent • and permission or those of any minor (regardless of whether you have consent from the minor or his or her legal guardian). • tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable • Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, • account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying • information for commercial or unlawful purposes from other users; • Engages in commercial activities and/or sales without prior written consent such as contests, sweepstakes, • barter, advertising and pyramid schemes, or the buying or selling of "virtual" items related to the Sites. Throughout • this Terms of Use, Apeejay Oxford Bookstores Private Limited 's "prior written consent" means a communication coming from • Apeejay Oxford Bookstores Private Limited 's legal department, specifically in response to your request, and specifically addressing the • activity or conduct for which you seek authorization; • solicits gambling or engages in any gambling activity which Apeejay Oxford Bookstores Private Limited , in its sole discretion, believes is or • could be construed as being illegal; • contains viruses, time bombs, trojan horses, cancel bots, worms or other harmful or deleterious components or devices; • interferes with another user's use and enjoyment of the Sites or any other individual's user and enjoyment of similar • services; or • Refers to any website or URL that, in the sole discretion of Apeejay Oxford Bookstores Private Limited , contains material that is • inappropriate for the Sites, contains content that would be prohibited on the Sites, or violates the letter or spirit • of these Terms of Use. e) You must use the Sites in a manner consistent with any and all applicable laws and regulations. Illegal and/or unauthorized uses of the Sites, including without limitation, collecting usernames and/or email addresses of registered members by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Sites, are not permitted. This includes the unauthorized interception of the data stream coming from or going into the Sites, as well as attempting to gain unauthorized access to the Sites or exceeding your authorized access. f) You may not engage in advertising to, or solicitation of, other users through the Sites to buy or sell any products or services, including, but not limited to, products or services related to the Sites. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Sites. It is also a violation of these Terms of Use to use any information obtained from the Sites in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the Sites without their prior explicit consent. In order to protect our users from such advertising or solicitation, Apeejay Oxford Bookstores Private Limited  reserves the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period to a number which Apeejay Oxford Bookstores Private Limited  deems appropriate in its sole discretion. g) You understand that Apeejay Oxford Bookstores Private Limited  has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Sites) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. h) Apeejay Oxford Bookstores Private Limited  reserves the right, but has no obligation, to monitor the materials Apeejay Oxford Bookstores Private Limited  reserves the right, but has no obligation, to monitor the materials posted in the public areas of the Sites. Apeejay Oxford Bookstores Private Limited  shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right of Apeejay Oxford Bookstores Private Limited , YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST IN THE PUBLIC AREAS OF THE SITES AND IN YOUR PRIVATE MESSAGES. Please be advised that Content posted in public areas of the Sites does not necessarily reflect the views of Apeejay Oxford Bookstores Private Limited . In no event shall Apeejay Oxford Bookstores Private Limited  assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Sites. You hereby represent and warrant that you have all necessary rights in and to all Content you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information. i) Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Sites, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Apeejay Oxford Bookstores Private Limited  shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Sites. j) It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Sites and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Sites, and that the recipient may use such information to harass or injure you. Apeejay Oxford Bookstores Private Limited  does not approve of such unauthorized uses but by using the Sites you acknowledge and agree that Apeejay Oxford Bookstores Private Limited  is not responsible for the use of any personal information that you publicly disclose or share with others on the Sites. Please carefully select the type of information that you publicly disclose or share with others on the Sites. k) Apeejay Oxford Bookstores Private Limited  shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services). l) You are prohibited from violating or attempting to violate the security of the site including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Other Businesses Apeejay Oxford Bookstores Private Limited  does not take responsibility or liability or warrant including but not limited to, the actions, products, content and services on Apeejay Oxford Bookstores Private Limited ’s website, which are linked through including but not limited to Affiliates and sites using Apeejay Oxford Bookstores Private Limited ’s APIs. In addition,Apeejay Oxford Bookstores Private Limited  provide links to the sites of affiliated companies and certain other businesses for which, Apeejay Oxford Bookstores Private Limited  is not responsible for examining or evaluating the products and services offered by them, and we do not warrant the offerings of, any of these businesses or individuals or the content of their website. Links This site may contain links to other web sites or you may be linked through other web sites ("Linked Sites"). The Linked Sites are for your convenience only and you access them at your own risk. We are not responsible for the content of the Linked Sites, whether or not Apeejay Oxford Bookstores Private Limited  is affiliated with sponsors of the sites. We do not in any way endorse the Linked Sites. We welcome links to this site. You may establish a hypertext link to this site, provided that the link does not state or imply any sponsorship or endorsement of your site by Apeejay Oxford Bookstores Private Limited . You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on the Apeejay Oxford Bookstores Private Limited  site, including any logos or characters, without the express written consent of the owner of the mark or materials. You must not frame or otherwise incorporate into another web site or present in conjunction with or juxtaposed against such a web site any of the content or other materials on the Apeejay Oxford Bookstores Private Limited  site without our prior written consent. Privacy Use of the Site is governed by our Privacy Policy, which can be located at http://www.Apeejay Oxford Bookstores Private Limited /privacy policy MANDATORY DECLARATION - COMPUTERS 1) Use of the Site is governed by our Privacy Policy, which can be located at http://www.Apeejay Oxford Bookstores Private Limited /privacy policy 2) You further declare that the Product will be acquired for personal use of the Consignee and/or Buyer. The Product will not be sold, resold, bartered or in any way disposed for profit. Disclaimer of Warranties and Liability This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided by Apeejay Oxford Bookstores Private Limited “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Apeejay Oxford Bookstores Private Limited does not warrant that: - This website will be constantly available, or available at all; or - The information on this website is complete, true, accurate or non-misleading. Apeejay Oxford Bookstores Private Limited will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, this website. Apeejay Oxford Bookstores Private Limited  does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through this site; their servers; or electronic communication sent from Apeejay Oxford Bookstores Private Limited  are free of viruses or other harmful components. Nothing on this website constitutes, or is meant to constitute, advice of any kind. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. All the products sold on Apeejay Oxford Bookstores Private Limited are governed by different state laws and if Apeejay Oxford Bookstores Private Limited is unable to deliver such products due to implications of different state laws, Apeejay Oxford Bookstores Private Limited will return or will give credit for the amount received by Apeejay Oxford Bookstores Private Limited from the sale of such product that could not be delivered to you. You will be required to enter a valid phone number while placing an order on Apeejay Oxford Bookstores Private Limited . By registering your phone number with us, you consent to be contacted by Apeejay Oxford Bookstores Private Limited via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. Apeejay Oxford Bookstores Private Limited will not use your personal information to initiate any promotional phone calls or SMS'es. While availing any of the payment method/s offered by Apeejay Oxford Bookstores Private Limited , Apeejay Oxford Bookstores Private Limited  is not responsible or takes no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to: 1. lack of authorization for any transaction/s, 2. or exceeding the preset limit mutually agreed by you and between your "Bank/s", 3. or any payment issues arising out of the transaction, 4. or decline of transaction for any other reason/s. 5. Applicable Law This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Mumbai. Jurisdictional Issues/Sale in India Only Unless otherwise specified, the material on Apeejay Oxford Bookstores Private Limited  is presented solely for the purpose of sale India. Apeejay Oxford Bookstores Private Limited  makes no representation that materials in Apeejay Oxford Bookstores Private Limited  are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Apeejay Oxford Bookstores Private Limited  is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable. Trademark, Copyright and Restriction This site is controlled and operated by Apeejay Oxford Bookstores Private Limited . All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Apeejay Oxford Bookstores Private Limited  web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. Your Account You agree that any use on the site is at your own risk and Apeejay Oxford Bookstores Private Limited  is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Products sold on Apeejay Oxford Bookstores Private Limited  are not for people below aged 18, however any products available for children below age 18, can be bought by adults. Copyright complaint We at Apeejay Oxford Bookstores Private Limited  respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at feedback@apeejaygroup.com Risk of loss All items purchased from Apeejay Oxford Bookstores Private Limited  are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Product Description Apeejay Oxford Bookstores Private Limited  tries to be as accurate as possible. However, Apeejay Oxford Bookstores Private Limited  does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Apeejay Oxford Bookstores Private Limited  itself is not as described, your sole remedy is to return it in unused condition. Pricing/Typographical error Pricing on the product is as it shows, however due to any technical issue, typographical error or product information received from our suppliers' prices of the product may vary. The price taken into consideration will be at the time of order confirmation and payment done by the customer. If Apeejay Oxford Bookstores Private Limited  comes across any such difference in pricing due to any issues, it has all the rights to rectify the same or cancel the order. Credit Card Use In a credit/debit card transaction you must use your own credit/debit card. Apeejay Oxford Bookstores Private Limited  will not be liable for any credit card fraud. The liability to use a card fraudently will be on the user and the onus to “prove otherwise” will be exclusively on the user. Apeejay Oxford Bookstores Private Limited .You further agree and undertake to provide the correct and valid credit card details to Apeejay Oxford Bookstores Private Limited  Apeejay Oxford Bookstores Private Limited  reserves the right to cancel any order placed using credit card which holds International billing address. Objectionable Material You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Apeejay Oxford Bookstores Private Limited  and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you. Cancellation of order Apeejay Oxford Bookstores Private Limited  reserves the right to cancel any order without any explanation for doing so, under situation where Apeejay Oxford Bookstores Private Limited  is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Apeejay Oxford Bookstores Private Limited  policy or for any other reason. However, Apeejay Oxford Bookstores Private Limited  will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time. Communication with Users Apeejay Oxford Bookstores Private Limited  reserves the right to communicate with Users regarding this site and the User’s use of this site or any product or service purchased by the user on this site. Our Contact Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to feedback@apeejaygroup.com Indemnity You agree to defend, indemnify and hold harmless Apeejay Oxford Bookstores Private Limited , its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Apeejay Oxford Bookstores Private Limited  or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement. PAYMENTS AND RETURNS Apeejay Oxford Bookstores Private Limited  thanks you and values your purchase with us. This section describes Apeejay Oxford Bookstores Private Limited ’s policies on payments received from customers and returns to customers for products or services ordered. Acceptable Methods of Payment Presently payment methods available with Apeejay Oxford Bookstores Private Limited  are through Credit Cards, Debit Cards and Net banking only. As and when other methods will be incorporated, the same would be updated here as well. Your Credit/Debit card information remains private and confidential. Apeejay Oxford Bookstores Private Limited  and our secure online payment gateways use Secure Sockets Layer security technology to protect your Card information. We accept all VISA & MasterCards. You will have to enter your 16 digit Credit/Debit card number and the 3 digit CVV (Card Verification Value) code which is at the back of your card and complete the payment. Verified By VISA (VBV) and MasterCard Secure Code With a view of making Online shopping safer, the Reserve Bank of India has made it mandatory , from 1st August 2010 onwards, for all transactions to have an extra level of authentication. The “extra level” is a password which you will have to enter after entering your Credit Card/ Debit Card details while making an online payment. This technology is called Verified by VISA (VBV) or MSC (MasterCard Secure Code).You will have to log onto your banks website for registration and each bank has its own process for registration. Pricing All offer prices on Apeejay Oxford Bookstores Private Limited  are all inclusive; there are no hidden charges whatsoever. You have to only pay the offer price that you see on our product page next to the specific product image. Orders After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of a non-delivery occurring due your mistake (wrong name, address or any other wrong information), Apeejay Oxford Bookstores Private Limited  would incur an extra cost for redelivery and the same would be claimed from you. Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email. Delivery Apeejay Oxford Bookstores Private Limited  provides FREE Delivery for all products sold on www.oxfordbookstore.com to your beneficiary address only. (Kindly check Pin Code for Delivery Serviceable Area). There are no hidden charges applicable. Delivery time would be minimum 4 business days from the day your order booking and payment is completed on www.oxfordbookstore.com. In case of further clarifications, we would request to contact us on 033-4403 5706 or email us on feedback@apeejaygroup.com Oxford Bookstores Private Limited .in and we will be happy to clarify on the same. Returns and Refunds Apeejay Oxford Bookstores Private Limited  makes every effort to service the orders placed with them, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on 033 4403 5706 or email us on feedback@apeejaygroup.com. In disputes cases kindly provide POD copy & Invoice bill